Hello. My name is Marie Cheung.


Marie Cheung

I am a service designer. I am passionate about designing great services that work for the people who use and deliver them.


I am passionate about designing great services that work for the people who use and deliver them. I believe that we need to consider the holistic journey to design better services by connecting the products and people who deliver services with those who use them. I want to help make the world a better place by working with organisations to improve their services through a user-centred lens.

I enjoy cooking, travelling, playing board games, and being outdoors and active (hiking, rock climbing, cycling). I have helped to organise the Global Service Jam and CycleHack in Glasgow and Leeds. My personality type is INFJ.

I was born and raised in Vancouver, Canada. Currently, I am working at the Department for Work and Pensions in the UK government. I've been working hard to bring policy and design closer together, and to join up services across the department. Previously, I worked at Snook, a Glasgow-based Service Design agency.


Bachelor of Arts - Design & Media Arts
School of Interactive Arts & Technology and Communication (Joint Major)
Digital and Print Publishing (Minor)
Simon Fraser University, 2008-2014

Exchange Student - Interaction Design
Malmö University, Malmö, Sweden, January-June 2012

View CV



What skills do I possess?

Storytelling

Concept Generation
Storyboarding
Video Production
Photography
Social Media

Methods

Service mapping
User Research
Wireframing
Prototyping
Usability Testing
Facilitation

Technical

Adobe Creative Suite
Final Cut Pro
HTML & CSS
Microsoft Office
Sketch

Speaking & workshops


Ladies that UX Manchester – panelist on ‘Getting into UX’, Manchester, Oct 2017
‘Open Badges in Scottish colleges’ – BC Open Badges Forum, Canada, Feb 2017
Putting people first: UX through a service design lens – Glasgow, UK, Nov 2016
UX Scotland - Edinburgh, UK, June 2016


What is Service Design?

"Service Design is a collaborative process which helps to innovate (create new) or improve (existing) services to make them more useful, usable, desirable and efficient for customers as well as effective for clients and their organisations. It is an holistic, multi-disciplinary, integrative field."

– Adapted from Service Design by Stefan Moritz


© Marie Cheung