While specific user experiences in products are important, I also believe that the overall holistic experience that people encounter in a service affects their whole outlook on a company or brand. It’s not just about the end product, but the journey that people go through when using products and services. I help organizations design for digital through a service design lens.
I enjoy cooking, travelling, playing board games, and being outdoors and active (hiking, rock climbing, cycling). I am currently Chair of Ricefield Chinese Arts & Cultural Centre. My personality type is INFJ.
I was born and raised in Vancouver, Canada. Currently, I am working at Snook, a Glasgow-based Service Design agency. I am open to new opportunities.
Exchange Student - Interaction Design
Malmö University, Malmö, Sweden, January-June 2012
Personas & Scenarios
Adobe Creative Suite
Final Cut Pro
HTML & CSS
Adobe After Effects
"Service Design is a collaborative process which helps to innovate (create new) or improve (existing) services to make them more useful, usable, desirable and efficient for customers as well as effective for clients and their organisations. It is an holistic, multi-disciplinary, integrative field."
– Adapted from Service Design by Stefan Moritz