I want to help make the world a better place by working with organisations to improve their products and services with evidence-based research and empathy. I believe in empowering teams and organizations to humanize their products.
I enjoy cooking, board games, and outdoors activities. I have helped to organise the Global Service Jam in Glasgow, Leeds and Ghent and CycleHack in Glasgow and Leeds. I am also passionate about living a sustainable lifestyle and provide tips on my blog: kind simple maple.
Previously, I worked at Snook, a Glasgow-based Service Design agency and the Department for Work and Pensions in the UK government, where I worked bring policy and design closer together and to join up services across the department. Mostly recently I worked as a UX & Service Designer for Ingenico ePayments.
Exchange Student - Interaction Design
Malmö University, Malmö, Sweden, January-June 2012
Film & Photography
Service & UX Design
Facilitation (remote too!)
HTML & CSS
Adobe Creative Suite
"Service Design is a collaborative process which helps to innovate (create new) or improve (existing) services to make them more useful, usable, desirable and efficient for customers as well as effective for clients and their organisations. It is an holistic, multi-disciplinary, integrative field."
– Adapted from Service Design by Stefan Moritz