I am passionate about designing great services that work for the people who use and deliver them. I believe that we need to consider the holistic journey to design better services by connecting the products and people who deliver services with those who use them. I want to help make the world a better place by working with organisations to improve their services through a user-centred lens.
I enjoy cooking, travelling, playing board games, and being outdoors and active (hiking, rock climbing, cycling). I have helped to organise the Global Service Jam and CycleHack in Glasgow and Leeds. My personality type is INFJ.
I was born and raised in Vancouver, Canada. Currently, I am working at the Department for Work and Pensions in the UK government. I've been working hard to bring policy and design closer together, and to join up services across the department. Previously, I worked at Snook, a Glasgow-based Service Design agency.
Exchange Student - Interaction Design
Malmö University, Malmö, Sweden, January-June 2012
Adobe Creative Suite
Final Cut Pro
HTML & CSS
"Service Design is a collaborative process which helps to innovate (create new) or improve (existing) services to make them more useful, usable, desirable and efficient for customers as well as effective for clients and their organisations. It is an holistic, multi-disciplinary, integrative field."
– Adapted from Service Design by Stefan Moritz